The Service Sales Supervisor is responsible for driving the growth of service maintenance, renewal, and support opportunities for the company’s technology solutions. This role focuses on managing the service sales pipeline, strengthening customer relationships, and ensuring that existing maintenance, warranty, and renewal contracts are properly tracked and expanded.

Key Responsibilities

Service Sales & Pipeline Management

• Manage and oversee the service sales pipeline, ensuring accurate tracking from potential opportunities to closed projects.
• Maintain and regularly update pipeline records to reflect current opportunity status and forecast future revenue.
• Ensure comprehensive documentation of pipeline activities for reporting, strategic planning, and future business development.

Customer Relationship Management

• Build and maintain strong relationships with existing and prospective customers.
• Act as a key point of contact for clients regarding service maintenance, renewals, and support services.
• Respond promptly to customer inquiries and provide appropriate service solutions.

Service Renewal & Maintenance Growth

• Monitor existing maintenance contracts, warranties, and renewal schedules to ensure continuity of service agreements.
• Identify opportunities to expand service maintenance and renewal contracts within existing client accounts.
• Proactively explore service opportunities across enterprise sectors including multinational companies, government agencies, and financial institutions.

Qualification & Experience

• Bachelor’s or Master’s degree in Marketing, Business Administration, Communications, or related field.
• Minimum 2–3 years of experience in sales, service sales, or account management, preferably in the IT industry or technology solutions sector.
• Strong communication skills in both written and verbal formats.
• Ability to analyze sales data, pipeline information, and documentation.
• Experience working with enterprise customers or corporate accounts is an advantage.
• Familiarity with service contracts, maintenance agreements, or technology solutions is preferred.

• Strong customer-focused mindset with the ability to build long-term client relationships.
• Results-oriented with a proactive and accountable work attitude.
• Strong problem-solving and decision-making abilities.
• Excellent teamwork and collaboration skills when working with technical and internal teams.
• Strong organizational and time-management skills to manage multiple opportunities and projects.
• High level of professionalism, integrity, and commitment to customer satisfaction.
• Self-motivated with the ability to work independently and achieve business targets.
• Dedicated to First Cambodia’s mission — “To Consistently Deliver World-Class Service to Our Community.”

Working Days and Hours

• Monday to Half-Saturday: 8:00 a.m. – 12:00 p.m. & 1:00 p.m. – 5:00 p.m.
• Lunch Break: 12:00 p.m. – 1:00 p.m.

Why Join First Cambodia

At First Cambodia, we believe that our people are our greatest asset. You’ll join a team of professionals who are shaping Cambodia’s digital future through innovation and world-class technology solutions.

Benefits & Perks:

• Attractive & Competitive Salary — aligned with your experience and performance.
• Profit-Sharing Bonus — rewarding dedication and contribution to company success.
• Seniority Pay — 15 days per year, in line with Cambodian labor law.
• Annual Salary Review — recognizing performance and commitment.
• Insurance Coverage (NSSF) — ensuring health, social, and retirement protection.
• Generous Leave Policy — 18 days of annual leave plus public holidays.
• Paid Maternity Leave — 90 days with 100% pay.
• Financial Assistance — for marriage, childbirth, and bereavement.
• Healthy Work–Life Balance — supportive environment that values family, flexibility, and wellbeing.
• Continuous Learning Opportunities — through training, workshops, and certification programs.
• Annual Company Retreat & Team-Building Trips — to celebrate success and strengthen teamwork.
• Positive & Supportive Culture — collaborative, inclusive, and purpose-driven.

🚀 Your next career move starts here — grow, learn, and lead with First Cambodia.

How to Apply

Interested candidates are invited to submit the following documents:

• Updated resume (CV) with a brief cover letter and university transcript/GPA
• Links to your professional profiles (e.g., LinkedIn and/or Facebook)

Please send your application through one of the following channels:

                📧 Email: jobs@firstcambodia.com.kh
        💬 Telegram: https://t.me/sokhunthea_ung
        📞 Contact: (+855) 23 961 222 / 012 315 752

✅ Join us and be part of Cambodia’s leading IT transformation journey!

NOTE: Only shortlisted candidates will be contacted.