1. Duties & Responsibilities:

•  Find new creative ideas (R&D) and communicate with UX/UI & BI/IT team to develop and improve the case portal & e-ticket system which will help customer who to log any issues, monitor and do  the report easier and more efficient.
• Monitor and support the internal team including Call center, Service Sales, and Engineer team on their implementation/activities with the system to ensure the operation runs effectively and efficiently.
• Implement and support the CRM, E-ticket, and MyFirst Support System (Case Portal)
• Monitor the promised and delivered service agreement between customers and the company.
• Review e-feedback daily and conduct monthly meetings with Call Center, Engineers, Bi and other stakeholders to improve the service performance.
• Participate and conduct quarterly meetings with customers to collect service feedback.
• Do the customer survey and interview once per year to understand customer satisfaction on the company's performance.
• Analyze the date from customer feedback to propose new efficient strategies to improve the customer experience.
• Run Purchase Requisition (P>R) & Purchase Order (P.O) forms for spare part planning.
• Support event team to prepare marketing events with vendors, partners, and other stakeholders.
• Perform all other duties assigned by supervisor or manager.

2. Qualification & Requirement: 

• Bachelor’s/Master’s degree in digital business transformation, e-commerce, management, or a related field
• Proven working experience in customer service or digital business transformation at least 1 or 3 year experience.
• Strong communication skills – written and oral
• Creative, innovative, and always think outside the box
• Strong analytical skills and data-driven thinking
• Deep dives into the tasks that have been assigned
• Be proactive and highly self-disciplined

• latest update CV & Cover Letter
• Academic Transcripts with GPA>3.0

• Monday to Half-Saturday: 8:00am to 12:00pm & 1:00pm to 5:00pm
• Lunch Time: 12:00pm-01:00pm

        Contact Number: (+855) 23 961 222/012 315 752

        Email: jobs@firstcambodia.com.kh

        Telegram:  081 522 025